Shipping policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Locations
We currently ship within Australia and to selected international destinations. If your location is not available at checkout, please contact us before placing your order.

Estimated Delivery Times
Delivery times are estimates only and may vary depending on your location and external factors such as carrier delays.

• Australia: 3–7 business days after dispatch

• International: 7–21 business days after dispatch

Please note that delivery times may be longer during peak periods, promotions, or public holidays.

Shipping Costs
Shipping costs are calculated and displayed at checkout. Any applicable duties or taxes for international orders are the responsibility of the customer.

Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Delays and Issues
While we do our best to ensure timely delivery, we are not responsible for delays caused by postal services, customs, weather conditions, or other factors outside our control.

If your order has not arrived within the estimated timeframe, please contact us and we will assist where possible.

Incorrect Address
Please ensure all shipping details are correct at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and any relevant photos so we can assist you.